I PLACED AN ORDER AND RECEIVED AN EMAIL SAYING THE ITEM (S) WERE OUT OF STOCK?

Due to high traffic, occasionally items may be sold before our web store inventory can be adjusted. Full refunds will be issued for items we cannot fulfill. We apologise for any inconvenience this may cause.

HOW CAN I PAY FOR MY ORDER?

We've got you covered! We accept the following payment cards: Visa, Visa Debit, Solo, Maestro and Electron. We also accept PayPal payments and you do not need to be a paypal customer to use Paypal.

IS IT SAFE TO ORDER ONLINE?

You can be assured that shopping with Princess Booker Clothing is safe! Our website protected by SSL Certificate. These are small data files that digitally bind a cryptographic key to an organization's details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Once you've placed you order, you will be sent to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 1 hour to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you with a tracking number.

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@princessbooker.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us

CAN I MAKE CHANGES TO MY ORDER?

If the change is made within the first hour of confirming your order. We will be able to amend your order if price is the same or more. This will need to be sent by email to info@princessbooker.com.

 

Unfortunately, after this time your order has been proessed with the warehouse team.

CAN I CANCEL MY ORDER?

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

WHY CAN'T I FIND AN ITEM THAT WAS ADVERTISED?

Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye on out for when its back in stock on our website.

DO YOU HAVE A SIZE GUIDE?

We sure do! Check out our Size Guide

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

HOW CAN I CONTACT YOU?

Please visit our contact us page or email us at info@princessbooker.com to get in touch.

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