WHAT IS YOUR RETURNS POLICY

Items must be returned within 14 days of the date shown on the dispatch note.
Items must be unworn and unwashed.
Items must have no make-up transferred to clothing
Swimwear can only be returns if the hygiene seal has not been removed
Items must have all tags attached

 

HOW LONG DO I HAVE TO RETURN AN ITEM

For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.

HOW DO I RETURN AN ITEM?

Please return your item(s) to us following the method below:
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Cover your address label with the Princess Booker Clothing label found on the website
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
Keep your certificate of postage safe as you will need this as your proof of return



Return Address:

 

Princess Booker Clothing
125 Buspace Studios
Conlan Street
London
W10 5AP

WHAT TO REMEMBER WHEN PROCESSING MY RETURN

It is recommended that you use recorded delivery for your return
Keep the return tracking number for your return package to monitor delivery status
PrincessBooker.com is not responsible for exchanges lost during shipping
You can expect an exchange within 21 days of us receiving the returned item(s)
Shipping & handling is not refundable
Please be advised we will need to charge your original payment method to reship your item(s) back to you
Please allow 1-2 weeks for UK processing once we receive your return/exchange package
For International addresses, please allow 30 days for processing

WHAT DO I DO IF MY PRODUCT IS FAULTY?

If you receive a faulty item please return to us within 14 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team info@princessbooker.com prior to returning and a member of our team will get back to you.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

INTERNATIONAL RETURNS

International Customers
Please contact info@princessbooker.com for returns address.

CAN I EXCHANGE AN ITEM

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: info@princessbooker.com
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? You`ll then receive a full refund as per the policy above. For hygiene reasons, pierced jewellery is non-refundable. Please ensure swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

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