WHAT IS YOUR RETURNS POLICY
HOW LONG DO I HAVE TO RETURN AN ITEM
For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.
HOW DO I RETURN AN ITEM?
WHAT TO REMEMBER WHEN PROCESSING MY RETURN
WHAT DO I DO IF MY PRODUCT IS FAULTY?
If you receive a faulty item please return to us within 14 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team firstname.lastname@example.org prior to returning and a member of our team will get back to you.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
CAN I EXCHANGE AN ITEM
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.